Product Warranty

ELECTRONIC CATS S.A.P.I de C.V

Electronic Cats warrants the correct operation of this product, according to its manufacturing specifications, for a 30 days term in all its original parts and workmanship for any manufacturing and operation defect, the warranty period starts on the original date of purchase as shown on your sales receipt or invoice.

WARRANTY CONDITIONS: 

This warranty covers EXCLUSIVELY defects either products or kits belonging to online courses offered by Electronic Cats S.A.P.I de C.V., as well as their replacement, without additional options.

  1. In order to validate the warranty service, the original of this policy and the original invoice or purchase date proof must be shown together with the product at the place where it was purchased. Spare parts and additional parts may be obtained from Electronic Cats S.A.P.I de C.V., located at 130 Juventino Rosas Street, Barrio de Guadalupe, Aguascalientes, Aguascalientes, Mexico C.P. 2000
  2. The product components or kits replacement must be verified by Electronics Cats S.A.P.I de C.V.  technical team to verify it corresponds to a manufacturing defect.
  3. The company undertakes to repair or replace the product in whole or in part, as well as the defective parts and components thereof without any additional charge to the consumer. This does not include charges related to replacement shipment* (as the case may be under condition 4).
  4. In the case of defective components, once the warranty is validated, the component must be destroyed by the consumer, after which a photograph must be sent as evidence that the electrical component is not in a condition to be used again or sent to Electronic Cats S.A.P.I. de C.V. for its replacement.
  5. The shipping cost will be covered by Electronic Cats S.A.P.I. de C.V., as long as the buyer notifies the support team within 3 business days after the products deliver. Otherwise, the shipping charge must be covered by the buyer as the case may be:
  • 30% of the shipping cost will be borne by the buyer if the support team is notified within the fourth and ninth days once it is delivered by the courier.
  • 50% of the shipping cost within the tenth and fifteenth days.
  • 100% of the shipping cost will be borne by the buyer if it is notified after the fifteenth day of delivery by the courier.
 

This warranty shall not apply in any of the following cases:

  • A) If it is proven that the product or component has been damaged as a result of an accident, disaster, negligence, computer virus, transport, misuse, abuse because of failure to observe the warnings in the user manual and/or alteration or connection of a non-compatible device to the equipment or out of technical specification.
  • B) If the product or component shows signs of not having been operated in accordance with the accompanying instructions for use.
  • C) If the product or component shows signs of having been altered o repaired by non-authorized persons by Electronic Cats S.A.P.I de C.V.