Product Warranty

FACTORY DEFECT AND OPERATION

 

 

Electronic Cats S.A.P.I de C. V.

Guarantees the correct operation of this product, according to its manufacturing specifications, the user may report any type of anomaly in the product within a period not exceeding (3) months from the date of delivery, covering all its original parts and labor against any factory and operation defect.

Providing technical support in all their versions (current versions and discontinued).

CONDITIONS:

This warranty covers products and/or kits offered by Electronic Cats SAPI de CV (EC)., as well as their replacement, without additional options. To validate the warranty service, the following guidelines must be met:

  1. Make a report to our technical support area, to support@electroniccats.com or in our online store, in the “CONTACT US” section, choosing one of the following categories: “Damaged part/item” or “Defective Item”, as the case may be.
  2. Exhibit this policy in original or digital invoice, as well as any document to prove the purchase date, together with the product.
  3. Customer service will determine if the partial/full damage is due to a factory defect and provide a written Return of Material Authorization (“RMA”).
  4. Partial damage: Applicable in case of factory defects or damages in the product’s accessories or components.
    1. The client may receive remote advice to solve the technical failures, and our specialist team will bring the support needed to guarantee proper operation.
    2. The technical support team will determine, according to the product conditions, if the case applies for destruction and replacement, in which, the user agrees to destroy the damaged product in order to receive a replacement after this process.
  5. Total damage: Applicable for factory defects or defects of PCB.
    1. The technical support team will determine, according to the product conditions, if the case applies for destruction and replacement, in which, the user agrees to destroy the damaged product in order to receive a replacement after this process.
    2. Return and replacement process: the client must return the Product (and any promotional merchandise given with the Product), with the RMA within fourteen (14)  days once the support team made the authorization.
      1. If a product is composed of various parts, the Client must return all the parts that have been received with the product.
      2. The user must provide and confirm the shipping information to authorize the return devolution.
      3. Packaging. The client must keep the original package and use it for returning the Product.
    3. Once the product to return has been received, EC, will make a diagnosis to prove that the product is still in the accorded conditions and will proceed with the shipping process for the new/repaired article, taking 100% of shipping costs.
      1. It does not apply to any tax or other government charge or assessment on the sale, shipment, production, or use of Products ordered or sold hereunder. The Customer will be solely responsible for and must pay any taxes, duties, charges, or assessments.
  6. Non-authorized devolution: any devolution executed by the Client without written authorization from EC will be considered a non-authorized devolution; and are not subject to refund or credit from EC.
    1. The Client has the exclusive responsibility to organize the non-authorized devolution.
    2. The Client takes all the shipping costs, taxes, and management for any non-authorized devolution.
  7. Warranty limitations: EC will not validate this warranty in any of the following cases:
    1. If it has been proven that the damage to the product or component has been caused by an accident, negligence, computer virus, shipping, misuse, or abuse due to failure to observe the warnings indicated in the user manual and/or due to alteration or connection of a non-compatible device to the equipment or outside the technical specification.
    2. If the product or component shows any evidence of not being operated according to the user’s manual given with it.
    3. If the product or component shows any evidence of being changed or repaired for any person not authorized by Electronic Cats S.A.P.I de C. V.
    4. Act of fraud or bad faith on the part of the client.
  8. The indemnification process
    1. Monetary indemnification: tentatively takes 10 to 35 days and will be made solely and exclusively to the sender account from which the purchase was made.
    2. Indemnification with replacement of articles: it takes 5 to 10 days, plus the time it takes for the parcel to make the delivery.
  9. Distributors: If the product was purchased through a distribution channel, other than directly with ELECTRONIC CATS, you should contact the seller directly to obtain information.