Technical support is provided in the Electronic Cats GitHub forums for all Electronic Cats customers by our dedicated team of engineers and staff. We will answer questions in a timely manner (generally within 2 business days). Please keep in mind we answer all questions in the technical support forums — we do not provide one-on-one product support over email.
If your order hasn't been processed for shipment, we may be able to cancel it. If you've already received a shipping notification, we are no longer able to cancel the order. Please contact us at store@electroniccats.com
Because our shipping system is automated, we cannot add or remove items from existing orders. If your order hasn't shipped yet, we may be able to cancel and refund it so you can place a new order with the correct items.
Please provide your order number below and our team will help you review the current status of your shipment.
We can only accept returns of unopened kits and products within 30 days of receipt. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any package!
Please provide as much detail as possible about the issue. The more information you give us, the faster we can diagnose and fix it. You can also email screenshots directly to dev@electroniccats.com.
To place a purchase order, start by creating a quote using the "Add to Cart" tool. Once you have an official purchase order ready, proceed to checkout and complete your shipping information. For more details visit our blog.
Please check your order's packing materials one more time — items can sometimes be stuck in bubble wrap or wedged in corners. If you still can't locate the missing items, fill out the form below and our team will assist you right away.
Think your item might be defective? Please fill out the form below with as much detail as possible. Our team will review your case and get back to you with the best solution, which may include a replacement or refund.
If your credit card was declined or your address could not be validated, please note that we use a third-party payment processor and do not store any credit card information. We recommend contacting your credit card company to authorize your billing and shipping addresses.
To request an invoice, please provide your order number and billing information. Your order number can be found in the upper left corner of your order confirmation preceded by a "#". If you don't know your order number, send us the name under which the order was placed.
Please provide a detailed description of your press or media inquiry. At this time, the Electronic Cats team is not taking on any new speaking engagements and is not currently offering sponsorships for events.
Have a product you'd love to see in the Electronic Cats store? Let us know! Please include a description of the item and why you think it would be a great addition. Note that we do not offer custom products or manufacturing services at this time.
We love hearing from our community! Send us a note — we might even feature it on the Electronic Cats blog in our weekly Mail Bag post.
Electronic Cats offers volume discounts and special pricing for educators planning large orders for students or workshops. Discounts can be up to 10% off plus additional quantity discounts.We work with private and public schools from nursery through university level, as well as campus bookstores. We accept purchase orders and can create custom packs for especially large orders. Fill out the form below and our education team will get back to you!
We're very sorry to hear this happened — we'll make it right immediately. Please fill out the form below and attach a photo of the damaged item(s) to your email at support@electroniccats.com. Include your order number and the part number along with the photo.
We offer customized technological solutions for companies, institutions, and individuals who require high-quality design, consulting, and/or development services. Our team is ready to support your project from concept to delivery.
