FACTORY DEFECT AND OPERATION
Electronic Cats S.A.P.I de C. V.
Guarantees the correct operation of this product, according to its manufacturing specifications, the user may report any type of anomaly in the product within a period not exceeding (3) months from the date of delivery, covering all its original parts and labor against any factory and operation defect. Providing technical support in all their versions (current versions and discontinued).
This warranty covers products and/or kits offered by Electronic Cats SAPI de CV (EC)., as well as their replacement, without additional options. To validate the warranty service, the following guidelines must be met:
Make a report to our technical support area, to email@example.com or in our online store, in the “CONTACT US” section, choosing one of the following categories: “Damaged part/item” or “Defective Item”, as the case may be.
Exhibit this policy in original or digital invoice, as well as any document to prove the purchase date, together with the product.
Customer service will determine if the partial/full damage is due to a factory defect and provide a written Return of Material Authorization (“RMA”). 4. Partial damage: Applicable in case of factory defects or damages in the product’s accessories or components. 4.1 The client may receive remote advice to solve the technical failures, and our specialist team will bring the support needed to guarantee proper operation. 4.2 The technical support team will determine, according to the product conditions, if the case applies for destruction and replacement, in which, the user agrees to destroy the damaged product in order to receive a replacement after this process. 5. Total damage: Applicable for factory defects or defects of PCB 5.1 The technical support team will determine, according to the product conditions, if the case applies for destruction and replacement, in which, the user agrees to destroy the damaged product in order to receive a replacement after this process.
5.2 Return and replacement process: the client must return the Product (and any promotional merchandise given with the Product), with the RMA within fourteen (14) days once the support team made the authorization. 5.2.1. If a product is composed of various parts, the Client must return all the parts that have been received with the product. 5.2.2 The user must provide and confirm the shipping information to authorize the return devolution. 5.2.3 Packaging. The client must keep the original package and use it for returning the Product. 5.3 Once the product to return has been received, EC, will make a diagnosis to prove that the product is still in the accorded conditions and will proceed with the shipping process for the new/repaired article, taking 100% of shipping costs. 5.3.1. It does not apply to any tax or other government charge or assessment on the sale, shipment, production, or use of Products ordered or sold hereunder. The Customer will be solely responsible for and must pay any taxes, duties, charges, or assessments.
Non-authorized devolution: any devolution executed by the Client without written authorization from EC will be considered a non-authorized devolution; and are not subject to refund or credit from EC. 6.1 The Client has the exclusive responsibility to organize the non-authorized devolution. 6.2 The Client takes all the shipping costs, taxes, and management for any non-authorized devolution. 7. Warranty limitations: EC will not validate this warranty in any of the following cases: 7.1 If it has been proven that the damage to the product or component has been caused by an accident, negligence, computer virus, shipping, misuse, or abuse due to failure to observe the warnings indicated in the user manual and/or due to alteration or connection of a non-compatible device to the equipment or outside the technical specification. 7.2 If the product or component shows any evidence of not being operated according to the user’s manual given with it. 7.3 If the product or component shows any evidence of being changed or repaired for any person not authorized by Electronic Cats S.A.P.I de C. V. 7.4 Act of fraud or bad faith on the part of the client. 8. The indemnification process 8.1 Monetary indemnification: tentatively takes 10 to 35 days and will be made solely and exclusively to the sender account from which the purchase was made. 8.2 Indemnification with replacement of articles: it takes 5 to 10 days, plus the time it takes for the parcel to make the delivery. 9. Distributors: If the product was purchased through a distribution channel, other than directly with ELECTRONIC CATS, you should contact the seller directly to obtain information.
SHIPPING AND DELIVERY
Shipping Electronic Cats (EC), in good faith, will make the shipment within a period of approximately 3 to 5 days from the order being placed, as long as the product is in stock, (does not apply to pre-sales or pre-orders), this is to the extent of the availability of parcel schedules and the Official Calendar of the State of Mexico. EC will not be responsible for any delay or failure on the part of the parcel. EC shall in no event be liable for any delay or failure to deliver due to any cause which is unavoidable or beyond EC's reasonable control and which prevents, impairs or in any way adversely affects EC's performance under any order, including, but not limited to war, fire, flood, natural disaster, strike, labor dispute, fortuitous act, government action, civil disturbance, accident, or inability to obtain or use materials, labor, equipment, facilities, or transportation; in such cases, EC shall be entitled, at its option, without penalty or liability for non-compliance, to rescind all or part of any order or reschedule delivery within a reasonable time. 1. Shipping insurance: All our Express shipments (FedEx, DHL, UPS, Estafeta) are subject to guide insurance that covers the total value of the package, therefore, in case of partial/total loss or damage, this insurance will be valid only under the following conditions: CONDITIONS The shipping insurance indemnifies the user only for the following circumstances: 1.1. Lost packages, theft of the unit, the partial, or total damage to the product, as long as they are carried out at the time the parcel company was responsible for the package. 1.2 The client undertakes to provide detailed, complete, and truthful information to carry out the shipping guide. 1.4. The client must provide the necessary documentation to process the report in a timely manner. 1.5 The compensation process tentatively takes 15 to 45 days and will be made solely and exclusively to the sender account from which the purchase was made once the parcel determines the failure. 2. Shipping Insurance Limitations: EC will not honor this warranty in any of the following cases. 2.1 Erroneous shipping information: If the delivery cannot be made due to lack of data, incorrect or incomplete data. 2.2 Abandonment of package: If the parcel tried to make the delivery on several occasions and was unsuccessful and the client did not claim his package in a period not exceeding 5 days after arrival at the destination city. 2.3. Destruction: If the package is not claimed within the stipulated time or the documentation is not presented in a timely manner, the package may be destroyed without prior authorization from the client. 2.4 Return to sender: The parcel company can proceed to make the return to the sender without authorization from the client, in this case, EC can carry out the action at the convenience of the client: 2.4.1. Issue a refund for the full amount of the products (does not include shipping costs), 2.4.2 Once the return to our headquarters is confirmed, the client can request the shipment again, covering the quoted shipping fee. 2.5 Acts of nature, fortuitous cases, or force majeure. 2.6 Act of fraud or bad faith by the client.
Delivering CONDITIONS 1. Customer shall carefully examine all deliveries of Products made hereunder and immediately, or no later than two (2) days after receipt, notify EC of any alleged errors, shortages, defects, or nonconformities of said Products through the email firstname.lastname@example.org / email@example.com or in our online store, section “CONTACT US”, selecting the category “Missing part/item, Returns, Damaged part/item or Defective Item”, according to the case. 1.2 Any failure by Customer to examine and report shall constitute a waiver of any claim or right of Customer against EC arising hereunder or at law with respect to any errors, shortages, defects, or nonconformities that may reasonably be discovered by such examination. Any and all claims by the Customer for damage or loss in transit will be made by the Customer against the carrier. 1.2.1 In the event that the product presents damage / partial loss, which is attributed to the parcel, the client must give immediate notice, and provide the necessary documentation, respecting the terms and conditions of the parcel. 1.2.1 The compensation process tentatively takes 15 to 45 days and will be made solely and exclusively to the sender account from which the purchase was made once the parcel determines the failure. 1.2.2 The maximum value of compensation for shipping insurance damages is $366.00 USD, subject to the policies of the parcel. 1.2.2. The compensation process tentatively takes 20 to 35 days, subject to changes in the parcel's policies. Time for Delivery 1. Electronic Cats delivers the products from our official headquarters located at Juventino Rosas 130, Aguascalientes, Ags: México CP. 20056, carried out through the parcel of the client's choice, delivery times may vary depending on the area. National Express Parcel: 3 to 5 business days. International Express Parcel USA and Canada: 3 to 7 business days. International Express Parcels, 4 to 9 business days. National Correos de Mexico Parcel, 4 to 10 business days. International Correos de Mexico Parcel 20 to 40 business days. 2. EC shall in no event be liable for any delay or failure to deliver due to any cause which is unavoidable or beyond EC's reasonable control and which prevents, impairs or in any way adversely affects EC's performance under any order, including, without limitation, to war, fire, flood, natural disaster, strike, labor dispute, fortuitous act, government action, civil disturbance, accident, or inability to obtain or use materials, labor, equipment, facilities, or transportation; in such cases, EC shall be entitled, at its option, without penalty or liability for non-compliance, to rescind all or part of any order or reschedule delivery within a reasonable time. 3. Taxes: Prices do not include any taxes or other government charges or assessments on the sale, shipment, production, or use of products ordered or sold hereunder. 3.1. Customer shall be solely responsible for and shall cover any such duties, fees, taxes, handling fees, brokerage fees, customs clearance fees, etc. required by your country to import consumer goods. 3.2 Customs forms will accurately describe the content and cost of your order. 4. Title and risk of loss: Title to all Products supplied hereunder shall pass to the Customer upon delivery to the carrier and, thereafter, except as otherwise specifically provided herein, all risk of loss and/or damage to any Product ordered hereunder under this will be assumed by the Client.
Electronic Cats S.A.P.I de C. V.
To initiate a return, the decision must be informed within the Cancellation Period, by contacting EC customer service by email at support@electroniccatcom / firstname.lastname@example.org or in our online store, “CONTACT US” section, selecting the “Returns” category, clearly indicating your desire to return the Product. The allowed period in which EC will accept returns is thirty (30) days, in a very limited way, according to the following specifications: CONDITIONS 1. The product must be in “Resalable Condition” which means that the Product has no signs of: wear, tear, cosmetic damage, or any other damage. 2. Written return authorization (“RMA”) will be determined by customer service, which must be included with your return shipment to EC to identify your shipment. 2.1. The customer must return their Product (and any promotional merchandise supplied with the Product) with the RMA within a maximum period of three (3) days after the day the authorization was made by our support team. If a Product consists of several parts, the Customer must return all the parts with which the Product was received. 2.2. Packaging. Customer must retain the original packaging and use it to repackage a Product for return.
3 Once the product to be returned is received, EC performs a diagnosis to verify that the product is in the agreed conditions and will proceed with the refund, it will be delivered only for the value of the products stipulated in the invoice/purchase receipt. EC will not refund shipping charges. 3.1. The monetary compensation process tentatively takes from 10 to 35 days and will be made solely and exclusively to the sender account from which the purchase was made. 4. Limitations on returns: EC will not honor this warranty in any of the following cases. 4.1 If it is verified that the damage to the product or component has been caused by an accident, disaster, negligence, computer virus, transportation, misuse, or abuse due to failure to observe the warnings indicated in the user manual and/or by alteration or connection of a non-compatible device to the equipment or out of technical specification.
4.2 If the product or component shows signs of not having been operated in accordance with the accompanying instructions for use. 4.3 If the product or component shows signs of having been altered or repaired by persons not authorized by Electronic Cats S.A.P.I de C. V. 4.4 Act of fraud or bad faith on the part of the client. 4.5 If the reason for the return is due to nonconformities due to specifications published in the product characteristics. 5. Unauthorized Returns: Any return made by Customer without a written return authorization from EC will be considered an unauthorized return; these will not be subject to a refund or credit by EC. 5.1 The customer is solely responsible for arranging for the unauthorized return shipment. 5.2 The customer assumes all shipping, taxes, and handling charges for any returns.